Warranty & Lifetime Rebuild Service

 LIMITED WARRANTY:

Gatorz Aluminium Sunglasses Purchased in Australia will be warranted by Gatorz Australia to the original purchaser against any defect in materials or workmanship for two years on frames and one year on lenses from the date of purchase.  Gatorz Australia will repair or replace, at our option, any pair of Gatorz Aluminum Sunglasses found to be defective. Gatorz Limited warranty program does not apply to damage caused by improper use, normal wear, including lens scratching or accidental breakage. Product must be accompanied by a proof of purchase.

All repairs will generally be completed within 2-3 working days and then returned Australia Post Express Post Platimum. A cost of $17.50 to cover shipping expenses will apply. 
International Shipping will vary.

You must complete the RMA process on this website before sending any items to us. See RMA process here

 


 

Lifetime Rebuild Service - Australia:

Gatorz Australia offer an lifetime rebuild service on supported models.

 Gatorz rebuild

Get your Gatorz refurbished when needed for the life on the Eyewear! What other brand offers this? 

Details:

  • Cost is $99 which includes return courier shipping.
  • This service is only available on currently supported aluminium styles in Australia. See all products here for supported models.
  • The service is for a full rebuild and always includes replacement lenses. This means we will bring your gatorz back to an "as new" condition, including, if necessary replacement nose piece, hinge screws and temple ear rubbers.
    • Polished frames will also be polished back to the original highly polished finish.
    • We only support the styles that we sell in Australia as per this website listings.
    • We only offer choices of the lenses that we sell in those styles which is mostly polarised brown or polarised grey.
  • We cannot do repairs to broken hinges, broken rivets on those hinges or badly bent or kinked frames.
  • Scratches to the anodising will not be repaired on the rebuild service. (coloured coating on the frames)
  • Deep scratches in polished frames cannot be removed.
  • We DO NOT offer rebuild service for discontinued models or models no longer sold in Australia.
  • We will offer a $100 credit as a trade in on discontinued models, models no longer supported in Australia or frames that are damaged beyond the scope of this rebuild service offer. (This $100 is only available as a credit towards any new pair of Gatorz at the recommended retail price)
  • The service includes return shipping by a courier shipping service that must be signed for upon delivery.

See the gatorz rebuild service product for details on how to proceed.